Ledger.com/Start® | Getting Started — Ledger Support™
Welcome to Ledger Hardware Wallets
Ledger.com/Start® is the official onboarding destination for users who want to set up and secure their Ledger hardware wallet. This guide is designed to help you get started safely, understand the basics of self‑custody, and confidently manage your crypto assets using Ledger devices and Ledger Live™.
Whether you are new to cryptocurrency or moving from a software wallet, Ledger Support™ provides a structured path to ensure your digital assets remain protected from online threats.
Why Choose a Ledger Hardware Wallet?
A Ledger hardware wallet keeps your private keys offline, protecting them from malware, phishing attacks, and unauthorized access. Unlike online or mobile wallets, Ledger devices store sensitive information inside a Secure Element chip.
Key Benefits
Offline storage of private keys
Secure Element technology
Support for thousands of cryptocurrencies
Easy management with Ledger Live™
Full control and ownership of your assets
By starting at Ledger.com/Start®, you ensure you are using genuine software and following official setup instructions.
What You’ll Need Before You Begin
Before starting the setup process, make sure you have:
A new Ledger hardware wallet (Nano S Plus™, Nano X™, or similar)
A computer or smartphone with internet access
A USB cable or Bluetooth connection (device‑dependent)
A safe, private place to write down your recovery phrase
Important: Never share your recovery phrase with anyone. Ledger Support™ will never ask for it.
Step 1: Go to Ledger.com/Start®
Open your browser and navigate to Ledger.com/Start®. This page ensures you download authentic software and receive the latest setup guidance.
From here, you will be guided to install Ledger Live™, the official application used to manage your device and crypto accounts.
Step 2: Download and Install Ledger Live™
Ledger Live™ is available for Windows, macOS, Linux, Android, and iOS.
Installation Process
Choose your operating system
Download Ledger Live™ from the official source
Install and launch the application
Allow required permissions for proper device connectivity
Once installed, Ledger Live™ will walk you through the rest of the setup.
Step 3: Set Up Your Ledger Device
When you connect your Ledger device for the first time, you will be asked to configure it as a new device or restore an existing one.
Create a New Wallet
Choose Set up as new device
Create a PIN code directly on the device
Confirm the PIN to secure physical access
The PIN protects your wallet if the device is lost or stolen.
Step 4: Write Down Your Recovery Phrase
Your recovery phrase (also called a seed phrase) is a 24‑word backup generated by your Ledger device.
Best Practices
Write the words in exact order
Store the phrase offline only
Never take photos or store digitally
Keep it in a secure location
This recovery phrase is the only way to restore your wallet if your device is damaged or lost.
Step 5: Verify Your Recovery Phrase
Ledger Live™ will prompt you to verify your recovery phrase by selecting words in the correct order. This step ensures you have recorded it accurately.
Skipping or rushing this step may result in permanent loss of access to your funds.
Step 6: Install Crypto Apps on Your Device
Using Ledger Live™, you can install apps for the cryptocurrencies you want to manage, such as Bitcoin, Ethereum, and many others.
How It Works
Open Ledger Live™
Go to the My Ledger section
Allow device access
Install the desired crypto apps
Apps can be installed or removed without affecting your assets.
Step 7: Add Accounts and Manage Assets
After installing apps, you can add accounts to Ledger Live™.
Ledger Live™ allows you to:
Send and receive crypto
Check balances in real time
Track portfolio performance
Manage multiple accounts securely
All transactions must be approved on your Ledger device, adding an extra layer of security.
Keeping Your Ledger Wallet Secure
Ledger Support™ recommends following these security tips:
Always verify transaction details on the device screen
Keep your device firmware updated
Beware of phishing emails and fake websites
Only download Ledger software from official sources
Never enter your recovery phrase on a website or computer
Security is a shared responsibility between the device and the user.
Updating Firmware via Ledger Live™
Firmware updates improve security and functionality.
To update:
Connect your Ledger device
Open Ledger Live™
Follow on‑screen update instructions
Keep your recovery phrase available as a precaution
Firmware updates do not remove your assets when done correctly.
Troubleshooting Common Issues
Device Not Recognized
Try a different USB cable or port
Restart Ledger Live™
Ensure drivers are up to date
PIN Code Issues
Enter the correct PIN carefully
After multiple incorrect attempts, the device resets
Restore using your recovery phrase
Frequently Asked Questions
Is Ledger.com/Start® the official setup page?
Yes, Ledger.com/Start® is the official entry point for setting up Ledger hardware wallets.
Can Ledger Support™ recover my wallet?
No. Only your recovery phrase can restore access to your wallet.
Is Ledger Live™ free to use?
Yes, Ledger Live™ is free to download and use.
What happens if I lose my device?
You can restore your assets on a new Ledger device using your recovery phrase.
Final Thoughts
Getting started at Ledger.com/Start® is the safest way to begin your self‑custody journey. By following official instructions and best practices from Ledger Support™, you gain full control over your crypto assets while minimizing risks.
Take your time during setup, protect your recovery phrase, and always stay informed about security updates. With the right approach, Ledger hardware wallets provide a reliable foundation for long‑term crypto ownership.
Disclaimer: Ledger®, Ledger Live™, Ledger Support™, and Ledger.com/Start® are trademarks of their respective owners. This content is for informational purposes only and does not constitute financial advice.